User Account Policy

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Last updated: 13 August 2026

This policy covers how Mumbai Trekizens accounts work. It sits alongside our Terms & Conditions and Privacy Policy. Creating an account is optional — you can always book a trek as a guest without one.

1. Why Have an Account?

An account is an added convenience. It lets you see your bookings and upcoming treks in one place, check out faster, save treks to a wishlist, earn digital certificates and badges, collect Trek Coins, and build a travel portfolio. None of this is required to book.

2. Eligibility

You must be 18 years or older to create an account and provide true, accurate and current information. One account per person. Accounts are personal and must not be shared.

3. Your Login & Security

  • Keep your password confidential; you are responsible for activity under your account.
  • We protect sign-up and login with a bot/spam check (Cloudflare Turnstile) and secure, hashed passwords — we never see your password.
  • Tell us immediately at [email protected] if you suspect unauthorised access.

4. Your Information

You control your profile and can edit it any time. Private details (emergency contact, blood group, date of birth, bookings, payments) are visible only to you and to us for running the service — never on any public page. See the Privacy Policy for full details.

5. Acceptable Use

  • Don't provide false information or impersonate others.
  • Don't attempt to access other users' accounts or data.
  • Don't post unlawful, offensive, misleading or infringing content.
  • Don't abuse rewards, referrals or reviews (e.g. fake completions or self-referrals).
  • Don't disrupt, probe or attempt to break the website's security.

6. Certificates, Badges & Rewards

Certificates, badges, statistics, Trek Coins and referral rewards are earned only from treks we have verified as completed, and from actions that meet the stated conditions. They have no cash value and may be adjusted, expired, revoked or reversed in case of error, cancellation, fraud or abuse. Full terms are in our Terms & Conditions.

7. Suspension & Termination

We may suspend or close an account that breaches this policy or our Terms, contains false information, or is used fraudulently. Where possible we will let you know the reason.

8. Deleting Your Account

You can request deletion of your account and personal data at any time — from your account settings (once available) or by writing to [email protected]. Some records may be retained where required by law (e.g. financial records). Deleting your account removes your public portfolio.

9. Changes

We may update this policy. Material changes will be notified to registered users by email and/or a notice on the site.

10. Contact

Questions about your account? Write to [email protected].