Frequently Asked Questions
Enquiries & Bookings
How do I enquire about an event?
We are currently in enquiry mode while new batches are being scheduled. Pick a route from the Upcoming Events page or from any activity category and click Enquire to send your request, or use Notify me to get an update when batch dates are announced.
What payment methods do you accept when bookings are open?
When online bookings are active: Cards (Visa/Mastercard/RuPay), UPI, Net Banking, or Bank transfer (NEFT / IMPS) for group and corporate trips.
Are there any hidden fees or taxes?
No — the package price shown is per person with no hidden fees.
Can I enquire or book for a group?
Yes. You can mention your group size in the enquiry form or use the Plan Your Trip page for a custom group itinerary.
Cancellation & Refunds
What is your cancellation policy?
Please see our detailed Cancellation & Refund Policy. When bookings are active: 15+ days = 90% refund (10% admin fee deducted), 7–14 days = 50% refund (or 100% credit voucher valid 12 months), 3–7 days = 25% refund (or 75% credit voucher), 0–2 days / No-show = no refund; one free date-shift if requested at least 7 days before the event.
Can I reschedule my booking?
Yes. When bookings are active, each booking is eligible for one free date-shift if requested at least 7 days before the event. Subsequent shifts incur a nominal ₹250/person admin fee.
What if you cancel an event?
If an active scheduled batch is cancelled by us, participants are offered a 100% refund, a free date-shift, or a credit voucher.
On the Trek
What kind of physical fitness is required?
Depends on the trek difficulty. Easy treks require basic fitness (walk 5 km without difficulty). Moderate treks require regular exercise for 4–6 weeks prior. Difficult and Challenging grade treks require strong stamina and are best suited for regular trekkers.
Do you provide equipment?
For camping and rafting trips, tents, sleeping mats, life jackets, helmets and paddles are arranged at the campsite/rafting point. For treks, you'll need your own trek shoes, backpack and personal items (see "Things to Carry" on each route page).
What if the weather turns bad during the trek?
Trek leaders assess trail and weather conditions in real time. If it's unsafe to proceed, the route is modified or turned back from the current point. Safety comes before the summit.
Is there network coverage on the trails?
Mobile network works in most Sahyadri base villages and up to certain elevations, but can drop in deep valleys and higher ridges. Please inform your family before starting the trail.
Food & Stay
What kind of food is served?
Simple, freshly cooked local village food — usually dal, rice, chapati, sabzi (veg/non-veg depending on the package), and poha/upma with tea for breakfast.
Can you handle allergies or special diets?
Please mention any food allergies or dietary notes in your enquiry or booking form so we can coordinate with our local homestay partners in advance.
What are the accommodation options?
Depending on the route: camping tents, local village homestays, or guesthouses/lodges. Accommodation details are listed on each route page.
Safety
Who leads the treks?
Trips are guided by experienced outdoor trek leaders familiar with the trail, local village support contacts, and basic first-aid response.
What first-aid and safety support is carried?
Every group carries a basic first-aid kit, route coordination between lead and sweep guides, and local base-village emergency contacts.
Can solo travellers join group treks?
Yes, when scheduled group batches are running, solo travellers are welcome to join our small-group departures.
Corporate & Private Groups
Do you organise corporate offsites?
Yes — we organise custom corporate team outings and private group treks. Fill the Corporate Inquiry Form and we will get back to you with a tailored proposal.
Do you provide invoices for accounting?
Yes. All corporate trips receive a detailed invoice for your accounting records.
Still have a question?
Write to [email protected], call +91 97023 32748, or WhatsApp us at the same number.